Privacy Policy

1. Introduction

Teachnology Pty Ltd ("Ink Wise", "we", "us", or "our") operates the Ink Wise academic writing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting the privacy of our users, particularly students and educators. This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address)
• Profile information (role, institution, preferences)
• Content you create (documents, assignments, feedback)
• Communications with our support team

2.2 Information Collected Automatically

• Usage data (pages visited, features used)
• Device information (browser type, operating system)
• Log data (IP address, access times)
• Writing session analytics (word counts, time spent)

2.3 Information from Third Parties

• Single sign-on providers (Google, GitHub) if you choose to authenticate this way
• Your institution, if accessing through an institutional account

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Personalize your learning experience
• Generate AI-powered feedback on your writing
• Communicate with you about your account and our services
• Ensure the security and integrity of our platform
• Comply with legal obligations
• Conduct research to improve educational outcomes (anonymized data only)

4. AI Processing and Data Protection

When you use our AI writing mentor, your content is processed by our AI systems. We take the following measures to protect your data:

• PII Redaction: Personal identifiable information is automatically redacted before being sent to external AI services
• No Training: Your content is not used to train AI models
• Encryption: All data is encrypted in transit and at rest
• Minimal Retention: AI conversation logs are retained only as necessary for service provision

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Companies that help us operate our platform (hosting, authentication, AI services)
• Your Institution: If you access through an institutional account, your institution may have access to certain data
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: For any other purpose with your explicit consent

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time. Some information may be retained for legal compliance, audit, or research purposes (in anonymized form).

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Export your data in a portable format
• Lodge a complaint with the OAIC

8. Children's Privacy

Ink Wise is intended for use by students aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Security

We implement industry-standard security measures including encryption, access controls, regular security audits, and employee training. However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: